My experience

Amazon

August 2019 - Present

AVS FRITES Team Lead Fresh & Prime Now (Madrid)
  • Manage a team of 9 strategic account managers located in France, Italy and Spain, from recruitment to mentoring to unlock their full potential. Reporting directly into the Country Manager.
  • Overseeing the definition and implementation of joint business plans and traffic plans for multimillion revenue strategic vendors and accounting for meeting yearly sales and operational targets.
  • Driving the continuous improvement of the Amazon Vendor Service programme, liaising with leadership teams and category owners.

Amazon

September 2017 - July 2019

Marketing Manager Fresh & Prime Now (Madrid)
  • Owner of the Prime Now App & Browser Customer Experience.
  • Coordination, planning and execution of multi-channel Marketing campaigns in app and on browser, developing strategies to drive customer acquisition, engagement and sales across Prime Now.
  • Owner of Customer experience surveys and customer insights. Main POC between PN and Customer Service team.
  • Supporting Vendor Management teams to secure supplier engagement and investment and executing vendor-funded activities

ING Direct

January 2016 - August 2017

Customer Experience Analyst (Madrid)
  • Highly cross-functional team, responsible for analysing “the voice of the customer” and identifying opportunities of change and areas of improvement inside ING.
  • Member of one of the teams that participated in the first Innovation Accelerator carried out in ING Spain: Ideation, experimentation and development of digital products and services, through Design Thinking, Lean Startup and Agile methodologies.

Avios - IAG Loyalty

September 2014 - January 2016

Graduate Development Programme (London)
  • Rotating programme consisting of placements in different departments: Air Partners (Travel & Pricing), Partnerships & Business Development and Innovation (Mobile Product Owner)

Havas Media

April - August 2014

Consulting Analyst (Madrid)
  • Web & Digital Campaigns Analyst: tagging sites, traffic analysis, content review and e-commerce funnel optimization using different web analytics tools such as Google Analytics (including Universal Analytics), Omniture, SiteCatalyst and SocialBakers.

My studies

Universidad Pontificia de Comillas (Spain)

Business Administration and Management

2009 - 2014

Universidad Pontificia de Comillas (Spain)

Law

2009 - 2014

Universitá degli studi di Cassino (Italy)

Erasmus exchange

2011 - 2012

The Power MBA (online)

Business Expert in Administration and Business Management

2019 - 2020

More about me

I do many other things in my life
Here are some of them

Magician

Member of the school of Magic "Ana Tamariz" - Completed over 40 hour on-site crash course.

Escaper

Huge fan of escape rooms. Have successfully completed over 50 rooms worldwide & 15 board game escapes. If you need recommendations, do not hesitate to ask!

Entrepreneur

Co-founder of #yotecocino, website created to connect professionals working to combat COVID-19 with altruistic people in their area willing to cook for them. Over 400 registered users in 48 hours.

Co-founder of Four Days, an app designed to track what you eat and prevent food intolerances.

Let's talk!